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Usługi | PCM - wsparcie sprzedaży i obsługa Klienta

Services

We design our services relying on information obtained from the Customer as well as our knowledge and experience.
We are totally committed to analyzing and planning processes and forecasting business growth.
If we fail to improve the results after three months, our Client has the possibility to withdraw from cooperation with us. A satisfied Customer is our greatest pleasure. We are grateful to our Customers for trust and congratulatory letters.

Sales support

We advise and supervise processes of winning over Customers in the field of:

  • Researching on the needs and preferences of the Customers, creating leads
  • Selection of bases and winning over potential Customers’ leads
  • Bases analyses and supplementation, segmentation of Customers
  • Analyses of campaign results and direct communication processes
  • Making appointments and phone calls
  • Making systems and equipment available to:  CC, CSC, CRM, ERP, multichannel

Customer support:

We plan and manage processes of Customer service within:

  • Research on the quality of service provided to Customers
  • Hotline service: information, complaint, service, sales
  • Contact Center and multichannel service – service provided to all channels of direct communication
  • Acquiring permits for: e-Invoicing, email addresses
  • Selling products to current Customers
  • Making integrated CC systems available to Customer Service Centers

Building the quality of the company :

We advise in the field of realizing Company strategic aims, including:

  • Research on the indicator of Customer satisfaction
  • Establishing key values of KPI (Key Performance Indicators) in the field of sales and service
  • cross selling – sale of service-related products to own Customers and Partners bases
  • up selling – encouraging Customers to use products of a greater value
  • anti-churn services – reduction of Customer outflow
  • reactivation of Customers – getting back lost Customers
  • Building Customer loyalty – renewing Contracts with Customers for the next period

Partnership Projects – selection of Partners and designing activities with Partners

Services

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