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O Firmie | PCM - wsparcie sprzedaży i obsługa Klienta

About Us

prezesJan Załęcki is the founder of the company PCM. Since 1994, the Company has been providing outsourcing BPO services (Business Process Outsourcing) in direct communication. We support our Customers in the processes of acquiring, supporting, maintaining and increasing Customer quality.
He have an innovative, reliable knowledge and big experience. We carry out researches on the quality of service provided to Customers and on the Customers’ indicator of satisfaction. We have practically worked for each line of business. We know how to build trust between our Customers and their Clients. This is proved by our Customers’ good results within the quality of service they provide. Our Projects have been described in scientific publications, among others ‘Direct marketing. Concept – management – instruments’, by Mariusz Trojanowski PhD, published by PWE, p. 369-376.
For more information about our experience and results go to page ‘case study’.

We advise in the field of professional Customers’ service in the multichannel system.
We have big, integrated multichannel systems, with video-conference, CRM (Customer Relationship Management), on-line payment systems to Call and Contact Centers. We can lend you the above-mentioned systems, as well as big data bases of potential Clients from B2B [business-to-business] and B2C [business-to-customer] markets and bases for international markets.

Our success is based on common planning of processes and using Customers’ experience and ours as well.
Many of our Customers are listed among the 100 biggest companies in Poland, Europe and even USA.
We have obtained many awards for our work to date, including among others:

Our awards:

European Medal for Databases and telemarketing services, Gazelles of Business x 4, Mazovian Company of the Year in services provided for Business.




About Us

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