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News | PCM - wsparcie sprzedaży i obsługa Klienta

Uregulowane zostały zasady zawierania umów przez telefon. Podpisana przez Prezydenta ustawa o prawach konsumenta.

Podpisana przez Prezydenta ustawa o prawach konsumenta reguluje zasady zawierania umów konsumenckich w lokalu oraz poza lokalem przedsiębiorstwa, jak również obowiązki informacyjne wobec klientów i procedurę odstąpienia od umowy.

W bazie GUS jest już ponad 4 mln podmiotów gospodarczych ! A ile jest aktywnych podmiotów w Polsce ?

W rejestrach GUS systematycznie przybywa nowych podmiotów gospodarczych. Na dzień 30 kwietnia 2014r jest ich już 4 080 484.

Spring Promotion

With the arrival of spring we have good news .

4life Direct Poland’s Francois Marais on Contact Center Awards 2013

We invite you to read an interview with the President of 4Life Direct Poland, having received the prestigious gold medal for the best sales campaigns in Poland from The Global Association for Contact Center Best Practices & Networking in Vienna of the best contact centers in Europe, the Middle East and Africa.

Industry Research : European Branches Will Be Cut in Half by 2020

Half of Europe’s bank branches could be obsolete within the next seven years, according to new research by property advisory firm Jones Lang LaSalle.

The research found that inherent customer loyalty is diminishing as online and mobile technology become ever more firmly established as the primary means of contact. In 2008, 56% of consumers worldwide trusted their banks. That figure had fallen to 40% by 2012.

The future in the hands of outside professionals, or how many companies are destroying their brand and a bit of multichannel systems.

Customer Service industry is experiencing major transformation. Business customers expect efficient, reliable information, professional service, and a convenient communication channel preferred for the client.
The global market for customer service gaining popularity innovative knowledge and new type of integrated multichannel …

The strategy that your customers and employees should be considered

Customer Service can spoil the relationship with customers and also build long-term relationships. Which of the principles are the key read below.

Best Contact Centers and Professionals in Europe, Middle East & Africa announced at Vienna Event

Participants from around the region meet up to share best practices and the best awarded GOLD and the prestigious opportunity to represent their company, country and nation in the 2013 Global Awards from ContactCenterWorld.com – The Global Association for Contact Center Best Practices & Networking…

Leviathan Award Gala 2013

Have a look at the relationship of the award ceremony Leviathan held on 15 May 2013.